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Support
Center.
We've
compiled a list of frequently-asked questions. Please read these FAQs
first before contacting us. If an answer to your question isn't on this
page, write to us at support@radient.com.
At this time, technical support is available only via email.
Last updated:
01/09/09
Q:
What payment methods do you accept?
A: We accept payments by PayPal
(Visa,
Mastercard, Discover Card, American Express, and bank transfers); and
payments by Google Checkout (Visa, Mastercard, Discover Card, and
American Express).
Q:
Is it safe to order online?
A: Absolutely. Each online transaction uses SSL (Secure Socket
Layer) encryption technology. For your protection during Visa and
Mastercard orders, we ask for your CVV# (the three digit code on your
credit card), and require that your billing address and zip code match
your credit card account. Any information that you provide to us
will remain strictly confidential. We will not share any personal
information about you with any other third party.
Q:
I purchased online. How do I receive the registration code?
A: After placing an order, you will receive an online receipt and
email. Upon confirming your payment, we will email you a registration code -- usually within 48
hours. Please note that upgrade orders are subject to verification.
Q:
I ordered via Google Checkout, but I haven't received my registration
code. What should I do?
A: Some customers have reported problems with receiving email at
their Google Checkout email address (@checkout.google.com). If this
happens, please email your current email address to
info@radient.com and we will
re-send your registration code. We will only use your email address
to contact you about your order.
Q:
Do you offer reseller pricing, site licenses, custom versions, government or educational
discounts?
A: Yes. Please email us at sales@radient.com
for a custom quote.
Q:
Will I receive a software CD by mail?
A: No. CommNet and Secure CommNet are only available via
Internet download; there is no retail CD at this time.
Q:
What is your return policy?
A: We do not accept returns. Instead, you can try CommNet and
Secure CommNet risk-free with our free 30-day trial.
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Q:
I downloaded a ZIP file. How do I install the software?
A: Use a free software like WinZip
to unzip the program. Then run setup.exe to install the
software.
Q:
Where can I get a user guide?
A: Click here to download the CommNet and
Secure CommNet user guide. You must have Adobe Acrobat Reader to
view the PDF user guide. It's free -- get the latest version
from Adobe
here.
Q:
I registered Secure CommNet 2.0 and upgraded to version 2.2. Why do I
receive a MAIN.CFG error message?
The complete error message is: "MAIN configuration file (MAIN.CFG)
does not exist or is corrupted. Using default settings."
A: Please disregard this message. Secure CommNet 2.2 does not
make use of this file.
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Q:
When will I receive the registration code?
A: Upon confirming your payment, we will email you a registration code -- usually within 48
hours.
Q:
I received my registration code via email. How do I register the
software?
A: Save the registration file (*.reg) on your hard drive.
Double-click on the registration file. The "Registry Editor"
dialog box appears. Then click Yes to complete your registration.
Q:
I registered the software using the registration code,
but it still shows the trial version. What do I do?
A: Please check the title bar or the Help -- About dialog box
and confirm whether you have installed CommNet or Secure CommNet. The
registration code for CommNet will not work with Secure CommNet, and
vice versa.
Q: Can I use
CommNet or Secure CommNet on a computer with multiple users?
A: Yes. The software
registration code can be stored in a single file, license.dat, so
that each user does not have to re-register the software. Simply open
your existing registration file (*.reg) with Notepad. Copy and paste the
entire registration code after “Key”=, excluding the quotation marks,
into a new Notepad file. Save the new file as license.dat
in your \Program Files\Radient\CommNet or \Program Files\Radient\Secure
CommNet folder. These instructions are available on page 12 of our
User Guide.
Q: What is Telnet?
A: Telnet is an Internet
Protocol used to connect to remote host computers.
For a listing of Telnet BBSs, we recommend
The Telnet BBS Guide,
maintained by The BBS Corner.Q: What is SSH?
A: SSH
(Secure SHell) is a protocol that enables encrypted connections to
remote computers, including password transmissions and file transfers.
For more information, we recommend reading: SSH, The Secure Shell: The Definitive Guide by Daniel
J. Barrett and Richard Silverman.
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Q:
Does Secure CommNet support encrypted Zmodem file transfers over
network-based or async dial-up connections?
A: Zmodem file transfers are encrypted if they are done over a SSH2
connection. For example, encrypted Zmodem is available 1) if you do a
direct dial-up connection using TCP/IP+SSH2; or 2) if you do a dial-up
connection using TCP/IP (i.e. Windows dial-up networking) and connect to
a SSH2 server.
Q:
Does Secure CommNet support Secure Sockets Layer (SSL) connections?
A: No. SSH2 is a communications protocol designed for terminal
emulation connections; SSL is designed for HTTP transmissions.
Q:
How do I use CommNet with America Online (AOL)?
A: After installing CommNet or Secure CommNet, connect to AOL
version 3.0 or later. Start CommNet or Secure CommNet and open a Telnet or SSH2
connection.
Q:
Another
user connected to my computer via Telnet Host Mode Server -- why
can’t they see what they are typing?
A: The Telnet client which connects to
CommNet should have "Local
Echo" turned on and should send "Carriage Return +
Linefeed" sequences when pressing Enter (in CommNet
terms, Outbound CR->CR-LF conversion should be ON).
The easiest way to ensure compatibility is to have the other user use
CommNet as the Telnet client.
Q: How do I add
custom sound effects?
A: If you have a multimedia-capable sound card, you can associate
program events with custom sound effects. To do this, copy new WAV
sound files into the CommNet or Secure CommNet directory. Then
choose Sound Effects from the Setup menu. Select an event
from the Event list and a sound effect from the Sound
File to Play list. Then click OK.Q: Why do I receive the error message "WS2_32.DLL is missing"
(Windows 95 Users)?
A: You must have
Windows Socket 2 installed on your system. Download
Windows Socket 2 directly from Microsoft now, install it on your computer,
and re-start the software. |
Q: How
can I change the font size to get a full-screen display?
A: Choose Font from the View menu and
change the font style to a True Type font, which is scalable to any point size.
A larger point size will use up more of the screen display. To display ANSI
graphics or VT100 line drawing, you must use either the CommNet font or the
Terminal font.
Q: What
is PC ANSI?
A: PC ANSI emulation is comprised of 8-bit
coded characters and commands which are commonly used on bulletin board systems.
PC ANSI emulation is capable of displaying color text and graphics.
Q: Why
can’t I see PC ANSI graphics, SCO ANSI graphics, or VT100 line drawing
properly?
A: To properly see PC ANSI graphics, SCO ANSI
graphics, and VT100 line drawing, the CommNet font or the Terminal font should
be selected. Any equivalent font which supports the IBM Extended ASCII character
set may also be used.
Q:
Why
can't I see the characters I type?
A: The reason why you are not seeing
the characters you type is because your "local echo" terminal
setting is probably turned off. What you need to do is go to
"Setup-Terminal Settings" and turn it on. If you are using
phonebook entries to connect, you need to edit each entry's terminal
settings since every phonebook entry has its own terminal settings.
Q:
Why
do I see double characters when I type?
A: The reason why you are getting
double characters is because your "local echo" terminal
setting is probably turned on. What you need to do is go to
"Setup-Terminal Settings" and turn it off. If you are using
phonebook entries to connect, you need to edit each entry's terminal
settings since every phonebook entry has its own terminal settings.
Q: I've
connected to a site but the Enter key does not seem to be working. What
is wrong?
A: The most likely reason why pressing
the Enter key is not working is because the remote host requires a
carriage return-line feed (CR-LF) combination when pressing the Enter
key. What you need to do is go to "Setup-Terminal Settings"
and turn on "outbound CR->CR-LF conversion". If you are
using phonebook entries to connect, you need to edit each entry's
terminal settings since every phonebook entry has its own terminal
settings.
If
you have any other technical questions, please email support@radient.com.
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