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Support Center.

We've compiled a list of frequently-asked questions. Please read these FAQs first before contacting us. If an answer to your question isn't on this page, write to us at support@radient.com. At this time, technical support is available only via email.
Last updated: 12/26/13

Placing an Order
Using Telnet and SSH2
 
Downloading & Installing
Trouble-Shooting
Registering Software
  Placing an Order

Q: What payment methods do you accept?
A: We accept payments by PayPal (Visa, Mastercard, Discover Card, American Express, and bank transfers).

Q: Is it safe to order online?
A: Absolutely. Each online transaction uses SSL (Secure Socket Layer) encryption technology. For your protection during Visa and Mastercard orders, we ask for your CVV# (the three digit code on your credit card), and require that your billing address and zip code match your credit card account. Any information that you provide to us will remain strictly confidential. We will not share any personal information about you with any other third party. 

Q: I purchased online. How do I receive the registration code?
A: After placing an order, you will receive an online receipt and email. Upon confirming your payment, we will email you a registration code -- usually within 48 hours. Please note that upgrade orders are subject to verification.

Q: Do you offer reseller pricing, site licenses, custom versions, government or educational discounts?
A: Yes. Please email us at sales@radient.com for a custom quote.

Q: Will I receive a software CD by mail?
A: No. CommNet and Secure CommNet are only available via Internet download; there is no retail CD at this time.

Q: What is your return policy?
A: We do not accept returns. Instead, you can try CommNet and Secure CommNet risk-free with our free 30-day trial.

 

  Downloading and Installing Software

Q: I downloaded a ZIP file. How do I install the software?
A: Use a free software like WinZip to unzip the program. Then run setup.exe to install the software. 

Q: Where can I get a user guide?
A: Click here to download the CommNet and Secure CommNet user guide. You must have Adobe Acrobat Reader to view the PDF user guide. It's free -- get the latest version from Adobe here.

Q: I registered Secure CommNet 2.0 and upgraded to version 2.2. Why do I receive a MAIN.CFG error message? The complete error message is: "MAIN configuration file (MAIN.CFG) does not exist or is corrupted. Using default settings." 
A: Please disregard this message. Secure CommNet 2.2 does not make use of this file. 
 

  Registering Software

Q: When will I receive the registration code?
A: Upon confirming your payment, we will email you a registration code -- usually within 48 hours.

Q: I received my registration code via email. How do I register the software?
A: Save the registration file (*.reg) on your hard drive. Double-click on the registration file. The "Registry Editor" dialog box appears. Then click Yes to complete your registration. 

Q: I registered the software using the registration code, but it still shows the trial version. What do I do?
A: Please check the title bar or the Help -- About dialog box and confirm whether you have installed CommNet or Secure CommNet. The registration code for CommNet will not work with Secure CommNet, and vice versa. 

Q: Can I use CommNet or Secure CommNet on a computer with multiple users?
A:
Yes. The software registration code can be stored in a single file, license.dat, so that each user does not have to re-register the software. Simply open your existing registration file (*.reg) with Notepad. Copy and paste the entire registration code after “Key”=, excluding the quotation marks, into a new Notepad file. Save the new file as license.dat in your \Program Files\Radient\CommNet or \Program Files\Radient\Secure CommNet folder. These instructions are available on page 12 of our User Guide.

 

  Using Telnet and SSH2
Q: What is Telnet?
A:
Telnet is an Internet Protocol used to connect to remote host computers.
For a listing of Telnet BBSs, we recommend The Telnet BBS Guide, maintained by The BBS Corner.

Q: What is SSH?
A:
SSH (Secure SHell) is a protocol that enables encrypted connections to remote computers, including password transmissions and file transfers
For more information, we recommend reading: SSH, The Secure Shell: The Definitive Guide by Daniel J. Barrett and Richard Silverman.

Q: Does Secure CommNet support encrypted Zmodem file transfers over network-based or async dial-up connections?
A:
Zmodem file transfers are encrypted if they are done over a SSH2 connection. For example, encrypted Zmodem is available 1) if you do a direct dial-up connection using TCP/IP+SSH2; or 2) if you do a dial-up connection using TCP/IP (i.e. Windows dial-up networking) and connect to a SSH2 server.

Q: Does Secure CommNet support Secure Sockets Layer (SSL) connections?
A: No. SSH2 is a communications protocol designed for terminal emulation connections; SSL is designed for HTTP transmissions.

Q: How do I use CommNet with America Online (AOL)?
A: After installing CommNet or Secure CommNet, connect to AOL version 3.0 or later. Start CommNet or Secure CommNet and open a Telnet or SSH2 connection.

Q: Another user connected to my computer via Telnet Host Mode Server -- why can’t they see what they are typing?
A: The Telnet client which connects to CommNet should have "Local Echo" turned on and should send "Carriage Return + Linefeed" sequences when pressing Enter (in CommNet terms, Outbound CR->CR-LF conversion should be ON). The easiest way to ensure compatibility is to have the other user use CommNet as the Telnet client.

  Trouble-Shooting
Q: How do I add custom sound effects?
A: If you have a multimedia-capable sound card, you can associate program events with custom sound effects. To do this, copy new WAV sound files into the CommNet or Secure CommNet directory. Then choose Sound Effects from the Setup menu. Select an event from the Event list and a sound effect from the Sound File to Play list. Then click OK.

Q: Why do I receive the error message "WS2_32.DLL is missing" (Windows 95 Users)?
A: You must have Windows Socket 2 installed on your system. Download Windows Socket 2 directly from Microsoft now, install it on your computer, and re-start the software.

Q: How can I change the font size to get a full-screen display?
A: Choose Font from the View menu and change the font style to a True Type font, which is scalable to any point size. A larger point size will use up more of the screen display. To display ANSI graphics or VT100 line drawing, you must use either the CommNet font or the Terminal font.

Q: What is PC ANSI?
A: PC ANSI emulation is comprised of 8-bit coded characters and commands which are commonly used on bulletin board systems. PC ANSI emulation is capable of displaying color text and graphics.

Q: Why can’t I see PC ANSI graphics, SCO ANSI graphics, or VT100 line drawing properly?
A: To properly see PC ANSI graphics, SCO ANSI graphics, and VT100 line drawing, the CommNet font or the Terminal font should be selected. Any equivalent font which supports the IBM Extended ASCII character set may also be used.

Q: Why can't I see the characters I type?
A: The reason why you are not seeing the characters you type is because your "local echo" terminal setting is probably turned off. What you need to do is go to "Setup-Terminal Settings" and turn it on. If you are using phonebook entries to connect, you need to edit each entry's terminal settings since every phonebook entry has its own terminal settings.

Q: Why do I see double characters when I type?
A: The reason why you are getting double characters is because your "local echo" terminal setting is probably turned on. What you need to do is go to "Setup-Terminal Settings" and turn it off. If you are using phonebook entries to connect, you need to edit each entry's terminal settings since every phonebook entry has its own terminal settings.

Q: I've connected to a site but the Enter key does not seem to be working. What is wrong?
A: The most likely reason why pressing the Enter key is not working is because the remote host requires a carriage return-line feed (CR-LF) combination when pressing the Enter key. What you need to do is go to "Setup-Terminal Settings" and turn on "outbound CR->CR-LF conversion". If you are using phonebook entries to connect, you need to edit each entry's terminal settings since every phonebook entry has its own terminal settings.

If you have any other technical questions, please email support@radient.com

 

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